Terms of service

Effective 2026-05-08 · Draft version 2026-08-draft-1 (replace with counsel-reviewed copy before production launch).

1. The agreement

By creating an account or using Haulwright ("the Service"), you agree to these terms on behalf of yourself or the organization you represent. If you don't agree, don't use the Service.

2. Your account

You're responsible for keeping your credentials safe and for what happens under your account. You can invite teammates and remove their access at any time. Owners can export the organization's data on demand.

3. Acceptable use

Don't use Haulwright to violate the law, harass anyone, send spam, introduce malware, or interfere with the Service's normal operation. Drivers must follow local laws while using the field app on the road.

4. Subscription & billing

Paid plans bill monthly or annually in advance. Cancel any time; access continues through the end of the current period. Annual plans are non-refundable except where required by law.

5. Data ownership

Your data is yours. You can download a complete JSON snapshot of every customer, site, asset, job, invoice, and message at any time (Settings → Data export). We retain backups for 30 days after account deletion, then purge.

6. Customer data & privacy

We process your customers' data on your behalf as a processor. See the Privacy policy. We don't sell your data.

7. Service availability

We aim for 99.9% uptime but make no guarantees. Planned maintenance is announced via email. Outages refund pro-rata for paid plans.

8. Limitation of liability

To the maximum extent permitted by law, Haulwright is not liable for indirect, incidental, or consequential damages arising from use of the Service. Direct damages are capped at the fees paid in the previous 12 months.

9. Changes

We may update these terms. Material changes will be emailed at least 30 days before they take effect.

10. Contact

Questions about these terms? Email legal@fidalgosystems.com.